Privacy Policy

1. About This Policy

We are committed to handling personal information — including health information — responsibly and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any applicable state or territory health records legislation.

This Privacy Policy explains what personal and health information we collect, why we collect it, how we use and protect it, and how you can access or correct your information or make a complaint. It applies to all individuals whose information we handle, including website visitors, enquirers, event attendees, newsletter subscribers, and individuals who participate in psychological assessments commissioned by their employer or another organisation.

By using our website or providing your information to us, you agree to the practices described in this policy.

2. What Personal Information We Collect

We collect two categories of information: general personal information and health information. Health information is a subset of sensitive information under the Privacy Act and is subject to higher standards of handling and protection.

General personal information

We may collect the following through our website and general business activities:

• Name, email address, phone number, job title, and organisation name
• The content of any enquiry or message submitted through our contact form
• Event registration details
• Email address and name when you subscribe to our newsletter or blog updates
• Website usage data, including pages visited, time on site, device and browser type, approximate location (city or region level), IP address, and referral source (including from LinkedIn or other platforms)

Health information

In the course of providing psychological assessment services, we collect health information about individuals. This may include:

• Psychological assessment results, including psychometric test scores, personality profiles, and cognitive or behavioural assessment data
• Information about psychological characteristics relevant to the assessment purpose, such as leadership capability, work style, or decision-making preferences
• Background information provided by the individual as part of the assessment process

The health information we collect is limited to psychological assessment data for organisational purposes. We do not provide clinical psychological services and do not collect clinical records such as diagnoses or treatment histories.

3. How We Collect Information

We collect personal information in the following ways:

• Directly from you when you complete our contact form, register for an event, or subscribe to our newsletter or blog
• Directly from individuals participating in a psychological assessment, through assessment instruments, interviews, and background questionnaires
• From the organisation commissioning an assessment, who may provide context about the role or individual relevant to the assessment purpose
• Automatically through website analytics tools when you visit our site
• Through referral data when you arrive via LinkedIn or other social platforms

Where it is lawful and practical to do so, we will give you the option to interact with us without identifying yourself. However, if you choose not to provide certain information, we may not be able to respond to your enquiry or deliver the services requested.

We will not collect health information about an individual without first making them aware of the purpose of collection and, where required by law, obtaining their consent.

4. Why We Collect Personal Information

We collect and use personal information for the following purposes:

• To respond to your enquiry or request for information
• To register you for and communicate about Tenaxiti events
• To send you our newsletter, blog updates, and relevant communications, where you have opted in to receive these
• To understand how our website is used and improve the experience for visitors
• To deliver psychological assessment services, including administering assessments, interpreting results, and preparing reports
• To meet our legal, regulatory, and professional obligations as a registered health practitioner and as an organisation

We will not use your personal information for a purpose that is unrelated to the reason it was collected, unless we have your consent or are required or authorised to do so by law.

5. Psychological Assessment Services

Where Tenaxiti is engaged by an organisation to conduct psychological assessments, the following applies to all individuals participating in those assessments, whether they are external candidates being assessed for selection purposes or existing employees being assessed for development purposes. The protections in this section apply equally in both cases.

Consent and transparency

Before any psychological assessment commences, we will inform you of the purpose of the assessment, the types of information collected, how results will be used, and who will have access to them. Where required by law, we will obtain your written consent prior to proceeding.

Disclosure of results

Assessment results are provided to the commissioning organisation for the purposes agreed at the outset of the engagement. Results are not disclosed to any other party without your consent, except where required by law. We take care to present assessment findings in a manner that is fair, contextualised, and appropriate to the purpose.

Your right to access your own results

Individuals who participate in an assessment have the right to request access to their own results, subject to the terms of the engagement and any applicable legal limitations. Requests should be directed to us using the contact details in Section 16.

Retention of assessment records

Psychological assessment records are health records for the purposes of applicable privacy legislation. We retain assessment records in accordance with our legal obligations as a health service provider. Records are securely destroyed once the applicable retention period has elapsed.

6. Marketing Communications

We will only send you marketing communications, including our newsletter, blog updates, and event invitations, if you have opted in to receive them. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We will process your request promptly.

7. Disclosure of Information to Third Parties

We may share your personal information with trusted third-party service providers who assist us in operating our website and delivering our services. These include:

• A customer relationship management platform, which we use to manage contact and client relationships
• A website analytics provider, which helps us understand how our site is used
• A secure cloud-based document management platform, which we use to store and manage psychological assessment records

These providers are only permitted to use your information to perform services on our behalf and are required to maintain appropriate privacy and security standards.

Assessment results are shared with the commissioning organisation as described in Section 5. We do not sell, rent, or trade personal or health information to any third party.

We may also disclose information where required or authorised by law, including to regulatory bodies or law enforcement agencies.

8. Overseas Disclosure

Some of our third-party service providers store or process data outside Australia. This includes our customer relationship management platform, website analytics provider, and the cloud-based document management platform we use to store psychological assessment records. Data processed by these providers may be stored or handled on infrastructure located in the United States or other countries.

By using our website or providing your information to us, you acknowledge that your data may be transferred to, stored in, or processed in countries outside Australia. We take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles.

9. How We Protect Your Information

We take the security of your personal and health information seriously. We employ reasonable technical and organisational measures to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure. These include:

• SSL/TLS encryption for data transmitted through our website
• Secure storage of contact and client data within our customer relationship management platform
• Storage of psychological assessment records in a dedicated secure document management platform, with access controls limiting who can view that information
• Regular review of our security practices

While we take reasonable precautions, no method of data transmission or storage is completely secure. If you believe your information has been compromised, please contact us immediately.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Psychological assessment records are retained in accordance with our legal obligations as a health service provider. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it securely.

11. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve the browsing experience and understand how visitors use the site. We use the following types of cookies:

• Analytics cookies to collect aggregated information about site usage, including pages visited, time on site, and referral source
• Functional cookies that support the basic operation of the website

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

12. Accessing and Correcting Your Information

You have the right to request access to the personal or health information we hold about you, and to ask us to correct it if it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details in Section 16. We will respond within a reasonable time and at no charge, unless the request is unreasonably complex or burdensome.

In some circumstances we may be unable to provide access — for example, where doing so would affect the privacy of another person, or where we are legally prevented from doing so. If we decline your request, we will explain why in writing.

13. Notifiable Data Breaches

We are committed to complying with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). If we become aware of a data breach that is likely to result in serious harm to any individual whose information is involved, we will:

• Assess the breach promptly
• Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law
• Take immediate steps to contain the breach and prevent recurrence

14. Complaints

If you believe we have mishandled your personal or health information or breached your privacy, we encourage you to contact us first so we can address your concern directly.

• Email: hello@tenaxiti.com.au

We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

15. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The current version will always be available on our website, with the effective date noted at the top. We encourage you to review this policy periodically.

16. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your information, please contact us at:

• Tenaxiti Pty Ltd
• Email: hello@tenaxiti.com.au
• Website: www.tenaxiti.com.au